Member Team Lead

4 days ago

Miamisburg, Ohio, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Assist management with supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Benefits

We offer a competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits: medical, vision, and dental coverage
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements

To be successful in this role, you will need:

  • 6 months retail experience, including operating front-end equipment (e.g., cash register)
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications

We are looking for candidates with:

  • Leading a front-end team experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

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