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Customer Service Account Specialist I

2 months ago

Miamisburg, Ohio, United States Verso Paper Holding LLC Full time
Job Description

Job Title: Customer Service Account Specialist I

Job Summary: We are seeking a highly skilled Customer Service Account Specialist I to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and driving business growth.

Key Responsibilities:

  • Manage customer service activities, volumes, and business development of assigned accounts
  • Plan delivery of domestic transports and manage transport invoices
  • Service all aspects of assigned accounts within business/product group, including customer inquiries, orders, tracing, and tracking of current orders
  • Proactively communicate with customers regarding issues affecting order status, delivery, and other matters
  • Accurately input order information in order management system
  • Proactively obtain and understand pricing data and other order information from internal systems and dashboards and relay to customer
  • Maintain customer contact information and order data
  • Act as liaison between customer and multiple departments to successfully service accounts
  • Monitor customer satisfaction and report to Sales or Manager regarding any customer complaints, dissatisfaction, or other issues affecting ability to service customer
  • Work with Sr. Associate and/or Manager to resolve complex customer issues

Requirements:

  • Bilingual, English - Spanish required
  • Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
  • Some customer service experience
  • Computer literacy using tools such as Outlook, Excel, Office Communicator, TMS, ERP, or CRM programs
  • Strong verbal and communication skills

Preferred Qualifications:

  • Paper industry knowledge and experience
  • Previous Customer Service role in the paper industry

Why Join Our Team?

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. We offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence.