Scheduling Coordinator

6 days ago


Fort Lauderdale, Florida, United States Impact Fire Services Full time
Scheduling Coordinator Job Summary

This role requires a skilled and self-motivated individual to provide service coordination and office administrative support. The ideal candidate will work with the field technicians and management to ensure consistent best-in-industry customer satisfaction and business growth.

Key Responsibilities:
  • Handle incoming customer calls, including service dispatching, tracking, and scheduling of services.
  • Enter, update, and maintain accurate information in our operational systems, Great Plains.
  • Provide assistance and support to field technicians who are experiencing unanticipated delays and/or schedule changes.
  • Administer the check-in/check-out process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
  • Procure parts/materials for service work orders.
  • Establish and maintain a customer satisfaction follow-up and call-back procedure and provide senior management with appropriate feedback.
  • Perform other duties and responsibilities as requested or required.
Requirements:
  • Prior scheduling experience is a plus but not required.
  • Fire protection industry experience is a strong plus.
  • Skilled and self-motivated individual, team-oriented, and can work well alone or in collaboration with others.
  • Exceptional telephone and personal customer service skills and ability to work under time constraints.
  • Excellent problem-solving skills.
  • Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.
  • Strong attention to detail.
  • Strong verbal, written, and interpersonal communication skills.
  • Strong ability to facilitate a positive working environment for customers and team members.
  • Familiarity with Great Plans is a plus.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.



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