Scheduling Coordinator
6 days ago
This role requires a skilled and self-motivated individual to provide service coordination and office administrative support. The ideal candidate will work with the field technicians and management to ensure consistent best-in-industry customer satisfaction and business growth.
Key Responsibilities:- Handle incoming customer calls, including service dispatching, tracking, and scheduling of services.
- Enter, update, and maintain accurate information in our operational systems, Great Plains.
- Provide assistance and support to field technicians who are experiencing unanticipated delays and/or schedule changes.
- Administer the check-in/check-out process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
- Procure parts/materials for service work orders.
- Establish and maintain a customer satisfaction follow-up and call-back procedure and provide senior management with appropriate feedback.
- Perform other duties and responsibilities as requested or required.
- Prior scheduling experience is a plus but not required.
- Fire protection industry experience is a strong plus.
- Skilled and self-motivated individual, team-oriented, and can work well alone or in collaboration with others.
- Exceptional telephone and personal customer service skills and ability to work under time constraints.
- Excellent problem-solving skills.
- Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.
- Strong attention to detail.
- Strong verbal, written, and interpersonal communication skills.
- Strong ability to facilitate a positive working environment for customers and team members.
- Familiarity with Great Plans is a plus.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
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Scheduling Coordinator
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Scheduling Coordinator
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Scheduling Coordinator
6 days ago
Fort Lauderdale, Florida, United States Impact Fire Services Full timeJob Summary:This position requires the skills and ability to provide service coordination and office administrative support. Job duties include customer service, logistically scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. The ideal candidate will work with the field technicians and...
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