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Field Customer Advocate

4 weeks ago

Gaithersburg, Maryland, United States Rivian Full time
Key Responsibilities
  • Engage with Rivian customers to understand their unique needs and deliver personalized experiences through demonstration drives and customer deliveries.
  • Support new and existing customers as a Rivian product expert, providing guidance and assistance to ensure they have an outstanding experience.
  • Execute local registration documents with customers during delivery, ensuring a seamless process from start to finish.
  • Be resourceful and adaptable, exploring creative solutions to problems and seeking input from internal partners to maintain high standards of quality and operational efficiency.