Customer Service Specialist

6 days ago


Gaithersburg, Maryland, United States VETERINARY REFERRAL ASSOCIATES Full time

Veterinary Emergency Hospital Client Services Position
Veterinary Referral Associates, a prestigious veterinary emergency and specialty hospital in Gaithersburg, MD, is seeking a skilled Customer Service Specialist to join our 24-hour team. As a critical member of our staff, you will play a vital role in delivering exceptional client experiences, supporting medical teams, and upholding our commitment to quality patient care. If you're passionate about veterinary medicine and possess excellent communication skills, we encourage you to apply for this rewarding opportunity.

Key Responsibilities
Your primary responsibilities as a Customer Service Specialist will include: answering client calls, responding to online inquiries, managing appointments, processing payments, and maintaining accurate records. You'll also be expected to assist with various tasks within the hospital, such as restocking supplies and ensuring a clean and organized workspace. To excel in this role, you must be highly organized, possess excellent communication skills, and be able to multitask efficiently in a fast-paced environment.

Requirements
Qualified candidates must have at least two years of experience working in a veterinary setting or a related field. A high school diploma or equivalent is required, along with excellent decision-making skills, a friendly demeanor, and the ability to work effectively in a team-oriented environment. Proficiency in electronic medical records and experience with Cornerstone are significant assets but not necessary. Candidates must also be well-groomed, honest, and able to handle money accurately. Our ideal candidate will be detail-oriented, enjoy interacting with clients, and thrive in a dynamic work environment.

Salary and Benefits
The salary for this position ranges from $18-$25 USD per hour, offering a stable income for skilled professionals. In addition to competitive compensation, Veterinary Referral Associates provides a comprehensive benefits package, including health insurance options, dental coverage, vision plans, and a 401(k) plan with matching contributions. Paid time off allows you to balance work and personal life effectively, while our commitment to equality and diversity ensures a welcoming workplace culture.



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