Counter Sales and Customer Service Representative

3 weeks ago


Gaithersburg, Maryland, United States Johnson Controls Full time

We are seeking a highly motivated and organized individual to fill the role of Counter Sales and Customer Service Representative at Johnson Controls in Hanover, USA. In this position, you will be responsible for managing customer orders from receipt to shipment of products, collaborating with regional sales force and other field staff to deliver premier customer service, and resolving customer complaints and issues.

We offer a competitive salary of $55,000 - $70,000 per year, depending on experience. As a Counter Sales and Customer Service Representative, you will work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc.

The ideal candidate will have a high school diploma or equivalent combined education and experience, experience related to customer service and high call volume, proficiency in a Windows operating environment, including email and Microsoft Office software, strong interpersonal skills and decision making abilities, effective and professional communication and organization skills, and strong conflict resolution skills.



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