Current jobs related to Escalation Specialist - Boca Raton, Florida - FlexShopper

  • Payment Support Specialist

    1 week ago

    Boca Raton, Florida, United States Modernizing Medicine, Inc. Full time

    Payment Support SpecialistAt Modernizing Medicine, Inc., we're seeking a driven Payment Support Specialist to join our Client Services team. As a Payment Support Specialist, you'll play a critical role in providing best-in-class Payment Support services to our expanding client base. Your primary responsibility will be to deliver an exceptional client...

  • Technical Support Specialist

    4 weeks ago

    Boca Raton, Florida, United States Canon Solutions America, Inc. Full time

    About the RoleAs a Technical Support Specialist at Canon Solutions America, Inc., you will play a critical role in ensuring the effective execution of specific products and technology programs in the field. Your primary responsibility will be to maintain ongoing product quality and services to all stakeholders.Your ImpactKey responsibilities...

  • Account Specialist

    1 week ago

    Boca Raton, Florida, United States ooma Full time

    About the RoleWe are seeking a highly skilled Customer Billing Specialist to join our Account Management Team at Ooma. As a key member of our team, you will be responsible for the life-cycle of our customers from post-implementation through contract renewal.You will provide on-going proactive account relationship management and address the growing needs of...

  • Investment Operations Specialist

    4 days ago

    Boca Raton, Florida, United States Selby Jennings Full time

    A leading fintech company is revolutionizing the alternative investments space by providing innovative solutions for financial advisors, wealth managers, and institutional investors.**Job Overview:**We are seeking an experienced Investment Operations Specialist to join our team. This role involves handling trade order processing, asset setup, troubleshooting...

  • Diagnostic Report Quality Assurance Specialist

    2 weeks ago

    Boca Raton, Florida, United States American Radiologist Network Inc Full time

    Job SummaryWe are seeking a highly skilled Diagnostic Report Quality Assurance Specialist to join our team at American Radiologist Network Inc.The successful candidate will be responsible for ensuring the quality and timely delivery of diagnostic reports to our referring physicians.Key Responsibilities:Review reports for accuracy and completenessMonitor...

  • Automation Integration Specialist

    2 weeks ago

    Boca Raton, Florida, United States Radio Ink Full time

    Job Title: Automation SpecialistMarketron is seeking an experienced Automation Specialist to join our team. As an Automation Specialist, you will be responsible for supporting customers and company needs around log import and export capabilities between Marketron's traffic solutions and the many automation systems in use by our customers.Key...

  • Investment Operations Specialist

    2 weeks ago

    Boca Raton, Florida, United States Selby Jennings Full time

    A leading fintech company is revolutionizing the alternative investments space with a portfolio exceeding 1,500 funds. As an Investment Operations Specialist, you will play a crucial role in shaping how financial advisors, wealth managers, and institutional investors engage with public and private market opportunities for their affluent clients.Position...

  • Cybersecurity Specialist

    2 weeks ago

    Boca Raton, Florida, United States Arete Corporation Defunct Full time

    Job SummaryThe Cybersecurity Specialist will work with an incident response engagement team to assist the Engagement Lead and manage the restoration tasks to ensure the successful forensic investigation and restoration of clients from network intrusions. This role is responsible for managing technical tasks and resources and staying up to date on best...

  • HR Advisor

    1 month ago

    Boca Raton, Florida, United States The Judge Group Full time

    Job Title: Tier 1 HR Advisor Job Summary: We are seeking a highly skilled and experienced HR Advisor to join our team at The Judge Group. As a Tier 1 HR Advisor, you will be responsible for providing exceptional customer service to employees and managers, handling high-volume transactions, and escalating complex issues to Tier 2 Service Center Specialists...

  • Post Closing Specialist

    1 month ago

    Boca Raton, Florida, United States LendingOne, LLC Full time

    Post Closing Coordinator Job DescriptionThe Post Closing Coordinator plays a crucial role in ensuring the smooth operation of our post-closing efforts. This position requires strong communication and organizational skills to effectively liaise with clients, servicers, and capital partners.Main Responsibilities:Collateral Management: Oversee all aspects of...

  • IT Systems Specialist

    2 weeks ago

    Boca Raton, Florida, United States FirstService Residential Full time

    Job Overview:This role is a key contributor to the success of FirstService Residential, supporting the company's philosophies and culture to staff, clients, and community. As an IT Systems Specialist, primary responsibilities include ensuring the availability and reliability of all IT-related systems and software, providing exceptional customer service, and...

  • Property Operations Coordinator

    3 weeks ago

    Boca Raton, Florida, United States Hotwire Communications Full time

    Job SummaryThe Property Support Specialist plays a critical role in ensuring the smooth operation of our properties. This position is responsible for coordinating onsite duties, including scheduling technicians, installs, change orders, and troubles. The specialist will also handle daily customer interactions, provide quality assurance, and ensure all...

  • Experienced Insurance Service Professional

    1 week ago

    Boca Raton, Florida, United States McHugh Agency Full time

    Job Title: Experienced Insurance Service SpecialistJob Description:At the McHugh Agency, we are seeking an experienced Insurance Service Specialist to provide exceptional customer service and support to our valued clients.Key Responsibilities:* Provide exceptional customer service and support to clients* Answer client inquiries and provide insurance...

  • Roadside Assistance Specialist

    2 months ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    NSD NEWCO has been a leader in providing auto-related supplemental products since 1962. We specialize in developing and marketing unique products tailored for the Automotive and Insurance sectors. We are currently seeking a dedicated customer service representative for our Dispatch/Roadside department. Role Overview: Dispatch/Roadside Specialists play a...

  • Software Quality Assurance Specialist

    2 weeks ago

    Boca Raton, Florida, United States Windward Risk Managers Full time

    Job DetailsJob Location: Corporate OfficePosition Type: Full TimeSalary Range: $65,000 - $75,000 per yearPosition Summary:The position is responsible for software and website manual functional testing. Responsibilities include documenting test plans, performing testing and test results for all internally developed and vendor supplied software products for...

  • Post Closing Specialist

    2 weeks ago

    Boca Raton, Florida, United States LendingOne, LLC Full time

    Post Closing Coordinator Job DescriptionThe Post Closing Coordinator plays a crucial role in ensuring the smooth operation of our post-closing efforts. This position requires strong communication and organizational skills to effectively liaise with clients, servicers, and capital partners.Main Responsibilities:Client Communication: Coordinate with borrowers,...

  • HR Advisor

    1 month ago

    Boca Raton, Florida, United States The Judge Group Full time

    HR Advisor (Tier 1) Job DescriptionThe Judge Group is seeking a highly skilled HR Advisor (Tier 1) to join our team in Boca Raton, FL. As a key member of our HR team, you will be responsible for providing exceptional support to employees and managers through various channels, including phone, chat, and email.Key Responsibilities:Conduct day-to-day...

  • Trade Operations Specialist

    4 weeks ago

    Boca Raton, Florida, United States Atlas Search Full time

    About the RoleAtlas Search is seeking an experienced Trade Operations Associate to join our Structured Investments Distribution team. This role will focus on operations and assist the Trading department with order entry, security setup, resolving trade breaks, and month-end closeouts.ResponsibilitiesCollaborate with trading partners to resolve trade breaks...

  • HR Advisor

    4 weeks ago

    Boca Raton, Florida, United States The Judge Group Full time

    Tier 1 HR Advisor Job DescriptionWe are seeking a highly skilled and detail-oriented Tier 1 HR Advisor to join our team at The Judge Group. As a key member of our HR Operations team, you will be responsible for providing exceptional customer service and support to employees and managers through various channels, including phone, chat, and email.Key...

  • Property Operations Coordinator

    4 days ago

    Boca Raton, Florida, United States Hotwire Communications Full time

    Job Summary:The Property Support Specialist coordinates onsite duties associated with business operations and upgrades of a property. This role involves a strong focus on outbound calling to schedule technicians, installs, change orders, and troubles.The specialist handles daily interaction with customers face-to-face in our remote office while providing a...

Escalation Specialist

2 months ago

Boca Raton, Florida, United States FlexShopper Full time
Job Summary:

The Customer Service Specialist Lead will be responsible for handling escalated customer calls for collections, customer service, and order management departments. This role is a liaison between front-line phone representatives and unit supervisors, providing interdepartmental support within the organization's lines of business.

Key Responsibilities:
  • Handle customer escalation calls from all departments (Collections, customer service, and order management) and work with customers to resolve their issues.
  • Respond to all inquiries consistently with confidentiality and privacy policies.
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
  • Assist in the processing of returned items (verify receipt and testing prior to issuing credit).
  • Assist the manager with daily operation of the call center, including staffing, training, telemarketing, scheduling, and reward/recognition programs.
  • Validate or update reporting of consumer debt in our system using the AUD process.
  • Manage all communications related to bankruptcy, including Bankruptcy Attorneys, Paralegals, and Bankruptcy Trustees.
  • Review, prepare, and file proof of Claims electronically on new Chapter 13 Bankruptcy filings.
  • Monitor and update all new bankruptcy filings, discharges, and dismissals.
Requirements:
  • 1-2 years' experience in customer service, collections, or order management in a supervisory call center environment.
  • Demonstrated ability to handle escalated situations and resolve complex issues with a high focus on positive customer experience and effective contact resolution.
  • Demonstrated ability to deescalate customer problems and find a suitable outcome for both the company and the customers.
Preferred Qualifications:
  • A combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
  • 3+ years' experience in one or more of the following areas: Customer Banking, Collections, Loss Mitigation, Payday loans/lending.
  • Good working knowledge of FDCPA, CFPB Servicing Guidelines, and state regulations related to debt collection practices.
  • Ability to be a role model and consistently exhibit the highest levels of professionalism and integrity.
  • Willingness to work flexible schedules, including nights, weekends, and holidays.
  • Excellent written and verbal communication skills.
  • Demonstrated critical thinking skills and people skills.
  • Excellent Customer Service skills.
  • Extremely detail-oriented.
  • A strong sense of responsibility with the ability to multitask.
  • Experience with process improvement.