Property Operations Coordinator
3 weeks ago
Job Summary:
The Property Support Specialist coordinates onsite duties associated with business operations and upgrades of a property. This role involves a strong focus on outbound calling to schedule technicians, installs, change orders, and troubles.
The specialist handles daily interaction with customers face-to-face in our remote office while providing a QA function to ensure all customer documentation is uploaded into their file and service orders are properly documented and closed.
Key Responsibilities:
- Outbound calls to customers using Noble and scheduling installations, change orders, trouble tickets, or Customer Education appointments for the property
- Ensure scheduled appointments are completed in a timely manner
- Complete audits for the property when necessary for customer accounts
- Maintain up-to-date company product knowledge, processes, and procedures
- Escalate resident issues to the Account Management team
- Other duties as assigned
Requirements:
- Travel may be required to offsite/launch locations for extended periods of time
- Have strong multi-tasking abilities
- Good clear phonics with a friendly voice on the phone
- Strong grammar skills
- Ability to sit for long periods of time with limited breaks
- Fast learner, very intuitive, visualize the issue, and take action
- Associates Degree in General Business with at least 6 months of operational experience
- Requires an excellent knowledge of all resources required to support our customers, including internal team members, third-party vendors, contractors, and support teams
- Excellent communication and time management skills
About Us:
Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community.
We take care of our employees with comprehensive benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
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