Client Relations Advisor
2 weeks ago
Automotive Customer Support Specialist
Company: Goodyear
Overview:
As an Automotive Customer Support Specialist, you will play a vital role in ensuring exceptional service delivery within our automotive service centers. Your focus will be on establishing meaningful connections with customers while providing top-notch assistance.
Key Responsibilities:
- Drive sales performance through effective customer engagement, including tire and service recommendations.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.
- Clearly communicate warranty details, promotional offers, and product information to customers.
- Manage customer interactions from initial contact through to service completion, ensuring a seamless experience.
- Provide tailored recommendations based on manufacturer guidelines.
- Engage in self-improvement by utilizing company-provided training resources.
- Maintain a clean and organized workspace to ensure safety and efficiency.
- Perform various physical tasks, including lifting and moving tires and wheels, while adhering to safety protocols.
Qualifications:
Basic:
- Previous experience in customer service.
- Valid driver's license.
- Must be at least 18 years old.
- Authorization to work in the U.S. without sponsorship.
Preferred:
- High School Diploma or equivalent.
- Experience in automotive customer service.
- Background in tire sales.
Position Criteria:
- Strong work ethic and self-motivation to achieve results.
- Dependable and responsible, demonstrating effective communication and teamwork skills.
- Ability to analyze information, identify issues, and make informed decisions.
- Competence in following established procedures and guidelines.
Join Goodyear, a leader in the tire industry, and be part of a team that values innovation and excellence in customer service.
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