Client Relations Advisor

2 weeks ago


Garden Grove, California, United States Goodyear Full time

Automotive Customer Support Specialist

Company: Goodyear

Overview:

As an Automotive Customer Support Specialist, you will play a vital role in ensuring exceptional service delivery within our automotive service centers. Your focus will be on establishing meaningful connections with customers while providing top-notch assistance.

Key Responsibilities:

  1. Drive sales performance through effective customer engagement, including tire and service recommendations.
  2. Build and maintain strong customer relationships to enhance satisfaction and loyalty.
  3. Clearly communicate warranty details, promotional offers, and product information to customers.
  4. Manage customer interactions from initial contact through to service completion, ensuring a seamless experience.
  5. Provide tailored recommendations based on manufacturer guidelines.
  6. Engage in self-improvement by utilizing company-provided training resources.
  7. Maintain a clean and organized workspace to ensure safety and efficiency.
  8. Perform various physical tasks, including lifting and moving tires and wheels, while adhering to safety protocols.

Qualifications:

Basic:

  • Previous experience in customer service.
  • Valid driver's license.
  • Must be at least 18 years old.
  • Authorization to work in the U.S. without sponsorship.

Preferred:

  • High School Diploma or equivalent.
  • Experience in automotive customer service.
  • Background in tire sales.

Position Criteria:

  • Strong work ethic and self-motivation to achieve results.
  • Dependable and responsible, demonstrating effective communication and teamwork skills.
  • Ability to analyze information, identify issues, and make informed decisions.
  • Competence in following established procedures and guidelines.

Join Goodyear, a leader in the tire industry, and be part of a team that values innovation and excellence in customer service.



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