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Client Relations Expert

2 months ago

Elk Grove, California, United States C and S Concepts Full time
Position Overview

At C and S Concepts, we are a dynamic Business Development organization dedicated to personalized customer service and sales solutions tailored to our clients' requirements. We are on the lookout for a motivated and professional Customer Service Specialist to support our expanding clientele by addressing product inquiries, providing answers to questions, and guiding customers through the sales process up to delivery. The Customer Service Specialist role places you at the forefront of client interactions; possessing strong interpersonal skills is essential.

Key Responsibilities of the Customer Service Specialist:

  • Effectively present our clients' offerings to each customer based on their specific needs and preferences.
  • Employ negotiation techniques throughout the sales journey with both current and prospective customers.
  • Tailor product suggestions to enhance customer satisfaction and foster brand loyalty.
  • Establish and nurture relationships with customers until the successful delivery of products/services.
  • Collaborate with fellow Customer Service Specialists to ensure optimal outcomes by staying informed on current knowledge, market trends, and compliance standards.

Qualifications for the Customer Service Specialist:

  • Background in customer service with excellent communication abilities.
  • Preferred 1-2 years of experience in customer service, business development, sales, or leadership roles.
  • A strong work ethic coupled with a commitment to achieving success.
  • Exceptional verbal and written communication skills.
  • A desire for personal growth and a thirst for knowledge in an entry-level capacity.
  • A results-oriented mindset.

What We Offer:

  • Competitive compensation with an attractive bonus structure.
  • Comprehensive training and development from industry-leading customer acquisition and sales professionals.
  • Long-term career advancement opportunities and internal growth potential.
  • A positive work environment that promotes collaboration and diversity.

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