Member Engagement Director

4 days ago

Austin, Texas, United States Greater Austin YMCA Full time
Member Engagement Director

At the Greater Austin YMCA, we are seeking a highly motivated and experienced Member Engagement Director to lead our membership team. This is a unique opportunity to make a lasting impact in the community while enjoying a dynamic work environment and a range of benefits.

Key Responsibilities
  • Program Management and Operations
    • Develop and oversee engaging program registrations and schedules to attract and retain members.
    • Ensure effective advertising and coordinate branch facilities to deliver successful events.
    • Use data analytics to evaluate program effectiveness and apply insights to enhance programs, increase member participation, and achieve positive outcomes.
    • Set and track clear sales goals to drive performance.
    • Ensure staff certifications are current and manage schedules to maintain high operational standards.
    • Resolve member inquiries promptly to ensure high satisfaction levels.
    • Manage the website and social media to increase program visibility.
    • Provide exceptional customer service at the welcome center to enhance overall member experiences.
    • Oversee the program budget to achieve financial goals, communicate budget plans to the team, and allocate resources effectively to ensure fiscal responsibility.
    • Ensure program data and registrations are accurate and up-to-date.
    • Identify and address potential risks associated with membership operations, ensuring safety protocols are followed and mitigating any risks to maintain a secure environment.
    • Manage the database to support reliable reporting and informed decision-making.
    • Create and maintain effective coverage schedules to ensure consistent staff presence and operational efficiency in order to meet member needs.
  • Leadership and Strategic Impact
    • Create a positive, motivating work environment and lead by example as a Cause Driven Leader on Duty or Director on Duty.
    • Drive team engagement and effectiveness, setting high standards for service and leadership.
    • Represent the membership department on the Impact Team and contribute to strategic planning and decision-making.
    • Act as the liaison for key programs, ensuring successful implementation and impact.
    • Demonstrate a deep understanding of and commitment to the YMCA's mission, integrating these values into daily operations and strategic efforts.
    • Assist in-center fundraising activities and special events, ensuring seamless execution and effective promotion.
    • Build and maintain strong community relationships to support and advance the YMCA's mission.
    • Perform additional tasks as needed to support the overall operations and goals of the membership department and the YMCA.
  • Requirements
    • A minimum of three years of management experience is required.
    • Proven experience in customer service, sales, and marketing, with proficiency in managing a member relations database.
    • Bilingual in Spanish and English is preferred.
    • Strong understanding of basic accounting and finance principles is essential.

We are looking for a candidate who is action-oriented, a strong communicator, a relationship builder, and an innovator. If you are passionate about making a difference in the community and have the skills and experience to succeed in this role, we encourage you to apply.

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