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Customer Service Director

2 months ago

Franklin Tennessee, United States Resource Label Group, Inc Full time
Job Description

Job Title: Customer Service Manager

Company: Resource Label Group, Inc

Job Summary:

We are seeking a highly skilled Customer Service Manager to join our team at Resource Label Group, Inc. The successful candidate will be responsible for leading our customer service team and driving excellence in service delivery.

Key Responsibilities:

  • Lead a team of customer service representatives to provide exceptional service to internal and external customers.
  • Develop and implement strategies to improve service quality and customer satisfaction.
  • Monitor and analyze service metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Coach and mentor customer service representatives to enhance their skills and knowledge.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Participate in special projects and contribute to the growth and development of the company.

Requirements:

  • Bachelor's degree or 3-5 years of customer service leadership experience in a manufacturing environment.
  • Proven ability to develop relationships with customers and internal functional partners.
  • Broad and deep experience in leadership and operations.
  • Extensive experience with manufacturing ERP systems, preferably Label Traxx and Radius.
  • History of client-driven orientation with a strong focus on service excellence.
  • Strong communication and influencing skills.
  • RFID experience preferred.

What We Offer:

At Resource Label Group, Inc, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.