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Director of Development Operations
2 months ago
Harlem Children's Zone (HCZ) is seeking a highly skilled and experienced Director of Development Operations to join our Development team. As a key member of our team, you will be responsible for leading the Development Operations team and overseeing the implementation of our CRM strategy.
Key Responsibilities:- Manage and maintain the accuracy and integrity of HCZ's use of the Raiser's Edge CRM platform
- Supervise two Associates and the Research & Development Operations Manager
- Oversee annual and long-term strategic planning and implementation for the Development Operations vertical
- Responsible for constituent data management, including the timely entering and updating of information related to open and funded opportunities, giving history, projections, events, mailings, and all donor outreach activities
- Oversee gift entry and gift processing cycle through the completed sending and filing of donor acknowledgement letters for all received gifts, including grant payments, online donations, checks, stock and wire transfers, recurring gifts, matching gifts, and employee giving
- Help to manage internal processes and all relevant vendors to ensure timely and accurate processing of online giving
- Co-lead monthly revenue reconciliation with the Finance Department, including through MIP Fund Accounting, and streamline annual audit support process
- Lead ongoing data management refinement and clean-up to ensure data fidelity and up-to-date records
- Ensure consistent input of all donor research, including wealth screening, to inform audience segmentations and strategic cultivation
- Proactively implement queries, reports, and exports essential to achieving team goals
- Identify giving trends and track raised revenue through reports for the Board and Executive leadership, including comprehensive monthly, quarterly, and annual comparative analyses
- Lead CRM-based planning and implementation for departmental goal setting to support revenue growth across private giving streams
- Train and professionally develop the Development team to ensure best practice CRM use, including regular editing of database and operations manuals; cross-train relevant members of the Finance team to maintain seamless transfer of data and information for accounting purposes
- Oversee compliance and risk management for all donor information and related systems and processes
- Help to assess and plan for any possible database systems migrations and successful integration of all relevant new technologies
- Work with Program leads to develop and execute on engagement experiences for donors, inclusive of site visits, on and off-site donor engagements, and volunteer activities
- Work with front-line team and corporate partners to support individual Workplace Campaigns, including presenting at workplaces, solidifying employer/employee donations, and supporting company-specific stewardship needs
- Collaborate regularly with fellow team members to ensure successful execution of engagement initiatives to grow donor support
- Support the team with other projects and events as needed
- Bachelor's degree
- 5-10 years of related professional experience
- Experience with Raiser's Edge, Salesforce, or equivalent software
- Solid knowledge of Microsoft Office products (e.g. Word, Excel, Outlook)
- Highly competitive base salaries
- Performance bonus eligible
- Paid time off
- Employee referral bonus
- Career Advancement
- No-cost health insurance
- Life Insurance
- Short-and long-term disability
- Additional voluntary benefits
- Wellness discounts
- Commuter benefits
- Financial wellness perks
- Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)
The annual salary range for this position is $120,000 - $130,000, with a performance bonus and comprehensive benefits package, including employer-covered health insurance.
