Director of Development Operations

4 weeks ago

New York, New York, United States Harlem Children's Zone Full time
Director of Development Operations

Harlem Children's Zone (HCZ) is seeking a highly skilled Director of Development Operations to join our Development team. The successful candidate will lead the Development Operations team, overseeing all CRM functions, including vendor interface, constituent record oversight, gift processing, revenue projections and reporting, and donor analytics.

The ideal candidate will have a passion for the mission of HCZ and a strong understanding of nonprofit fundraising. They will be a strategic thinker with knowledge of CRM systems and a proven track record of implementing best practices in development operations.

The Director of Development Operations will be responsible for managing and maintaining the accuracy and integrity of HCZ's use of the Raiser's Edge CRM platform. They will also oversee annual and long-term strategic planning and implementation for the Development Operations vertical.

The successful candidate will have excellent time management skills and the ability to handle multiple projects and competing deadlines. They will be a team-oriented leader who can help establish systems, efficiencies, and best practice CRM approaches to strategic revenue growth.

Key Responsibilities:

  • Manage and maintain the accuracy and integrity of HCZ's use of the Raiser's Edge CRM platform
  • Oversee annual and long-term strategic planning and implementation for the Development Operations vertical
  • Supervise two Associates and the Research & Development Operations Manager
  • Oversee gift entry and gift processing cycle through the completed sending and filing of donor acknowledgement letters for all received gifts
  • Help to manage internal processes and all relevant vendors to ensure timely and accurate processing of online giving
  • Co-lead monthly revenue reconciliation with the Finance Department
  • Lead ongoing data management refinement and clean-up to ensure data fidelity and up-to-date records
  • Ensure consistent input of all donor research, including wealth screening, to inform audience segmentations and strategic cultivation
  • Proactively implement queries, reports, and exports essential to achieving team goals
  • Identify giving trends and track raised revenue through reports for the Board and Executive leadership
  • Lead CRM-based planning and implementation for departmental goal setting to support revenue growth across private giving streams
  • Train and professionally develop the Development team to ensure best practice CRM use
  • Oversee compliance and risk management for all donor information and related systems and processes
  • Help to assess and plan for any possible database systems migrations and successful integration of all relevant new technologies
  • Work with Program leads to develop and execute on engagement experiences for donors
  • Work with front-line team and corporate partners to support individual Workplace Campaigns
  • Collaborate regularly with fellow team members to ensure successful execution of engagement initiatives to grow donor support

Requirements:

  • Bachelor's degree
  • 5-10 years of related professional experience
  • Experience with Raiser's Edge, Salesforce, or equivalent software
  • Solid knowledge of Microsoft Office products
  • Advanced interpersonal communication skills with keen attention to detail
  • Ability to manage people from entry to mid-career levels through coaching approach
  • Excellent time management skills and ability to handle multiple projects and competing deadlines
  • Strong ability to build and foster relationships leading to trust and credibility across all employee and donor levels
  • Strong ability to adapt and pivot, work, and manage uncertainty and perform under pressure
  • Passion for HCZ's mission

What We Offer:

  • Highly competitive base salaries
  • Performance bonus eligible
  • Paid time off
  • Employee referral bonus
  • Career Advancement
  • No-cost health insurance
  • Life Insurance
  • Short-and long-term disability
  • Additional voluntary benefits
  • Wellness discounts
  • Commuter benefits
  • Financial wellness perks
  • Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

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