Incident Commander

3 weeks ago


Irving, Texas, United States ReqRoute Inc Full time
Job Title: Incident Commander

Job Summary:
ReqRoute Inc is seeking an experienced Incident Commander to join our team. As a key member of our IT operations team, you will be responsible for managing critical incidents and ensuring minimal downtime for our clients.

Key Responsibilities:
  • Manage critical incidents from initiation to resolution, ensuring minimal downtime and optimal service delivery.
  • Collaborate with cross-functional teams to identify and resolve root causes of incidents.
  • Develop and maintain incident management processes and procedures to ensure compliance with industry standards.
  • Provide regular updates to stakeholders and team members on incident status and progress.
  • Conduct post-incident reviews to identify areas for improvement and implement corrective actions.

Requirements:
  • 12+ years of experience in IT service management, with a focus on incident management.
  • Proven track record of managing complex incidents and ensuring minimal downtime.
  • Strong leadership and communication skills, with the ability to work effectively with cross-functional teams.
  • Experience with IT service management frameworks and industry standards.

About Us:
ReqRoute Inc is a leading provider of IT staffing and recruitment services. We work with top companies across the US to deliver skilled and dedicated IT professionals. If you're passionate about IT service management and want to join a dynamic team, we encourage you to apply.

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