Video Conferencing Solutions Engineer
2 weeks ago
National Associates, Inc. (NAI) is a comprehensive Staffing and Human Resources Management firm, dedicated to serving clients and candidates across a wide array of industries. With over two decades of experience, we proudly offer our services to various regions, ensuring a deep understanding of our clients' needs through effective communication.
Position Overview:
This is a Year Contract Position for a Tier 2 Video Teleconferencing (VTC) Engineer. The selected candidate will play a crucial role in ensuring the reliability, availability, and scalability of video and audio teleconferencing systems.
Key Responsibilities:
1. Over 12 years of hands-on experience with VTC technologies.
2. At least 7 years of specialized knowledge and experience with Crestron and Cisco VTC platforms.
3. A minimum of 5 years of familiarity with Video and Audio Controllers and Signaling.
4. Experience of 5 years with Cisco TMS Telepresence.
5. Proficiency in using Jabber, Webex, and Microsoft Lync for at least 5 years.
6. Over 7 years of experience in gathering technical and business requirements, developing tailored solutions, and managing customer expectations.
7. Conducting customer site assessments and making recommendations based on comprehensive inventories for over 7 years.
8. Providing expert advice on system upgrades, replacements, or new installations for at least 3 years.
9. Communicating with vendors regarding upgrades and troubleshooting for over 7 years.
10. A minimum of 4 years of VTC field experience within government and educational institutions.
11. Over 10 years of experience in independently managing projects and providing regular updates to senior management.
12. In-depth knowledge of diverse audio/video systems for over 12 years.
13. Expertise in Polycom and Tandberg VTC systems for at least 3 years.
14. Experience in the installation and maintenance of set-top boxes (STBs) for 5 years.
15. Conducting maintenance on customer production equipment for over 12 years.
16. Capable of training non-technical customers on product features and operations for at least 5 years.
17. Providing senior-level technical support via video, phone, and email for complex video conferencing systems for over 7 years.
18. Developing Statements of Work for the design and installation of video solutions, such as Cisco Telepresence, for over 7 years.
Minimum Requirements:
Required - Bachelor's Degree.
Desired Qualifications:
Knowledge of Vbrick and Medicast video solutions.
Additional Information:
All information will be kept confidential in accordance with EEO guidelines.
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