Strategic Business Transformation Leader
22 hours ago
At CLevelCrossing, we are seeking a highly skilled and experienced Associate VP Business Transformation and Clinical Innovation to lead our business transformation strategy and execution plans. This role is responsible for delivering an enhanced portfolio of services for our Military customers, beneficiaries, and providers.
Key Responsibilities:- Lead the development and ongoing refresh of our Convener of Care strategy for business transformation, specifically focused on customer experience and provider transformations.
- Represent the business point of view on relevant decisions related to the identification, build-out, and management of technology needed to support operational changes in line with overall transformation objectives.
- Drive the development of the implementation framework, playbook, and approach for bringing the customer experience and provider transformation construct to all partner organizations.
- Identify cross-functional complexities and resolve risks and issues.
- Assess end-to-end process performance for customer and provider journeys by collecting data from multiple sources to propose process improvement opportunities.
- Build and maintain strong internal working relationships at all levels of the organization and across the Enterprise.
- Create the governance protocols to document and monitor business processes, rules, requirements, metrics, and standard operating procedures as a result of transformation initiatives.
- Facilitate and provide improvement recommendations to operating units via innovative experiments and targeted workshops.
- Process and synthesize transformation program outputs into executive-level presentations, updates, risks, mitigations, and business recommendations.
- Develop and mentor talent across the segment; build and maintain associate engagement and culture; foster a diverse and inclusive work environment.
- Bachelor's degree in a related field.
- 5 years of leadership experience.
- Excellent communication skills.
- 5-7 years total experience including 3-4 years of experience in management consulting or transformation.
- Medical health insurance industry knowledge.
- MBA or Master's degree.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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