Customer Support Specialist

4 weeks ago


San Francisco, California, United States Aroa Biosurgery Limited Full time
About Aroa Biosurgery
Aroa Biosurgery is a soft-tissue regeneration company that develops, manufactures, sells, and distributes medical and surgical products to improve healing in complex wounds and soft tissue reconstruction. Our mission is to unlock regenerative healing for everyone, and our products make a meaningful impact on the lives of patients, surgeons, and clinicians by delivering high-quality, simple-to-use products that significantly improve healing outcomes.

Key Responsibilities
As a Customer Support Specialist, you will provide accurate information about our products and services, address customer concerns effectively, and assist customers in placing orders, organizing shipments, and invoicing. You will also troubleshoot and resolve customer issues, collaborating with internal teams to ensure prompt resolution. Additionally, you will maintain detailed and accurate records of customer interactions and transactions in our ERP systems, provide support to our field and inside sales teams on customer matters and reporting, and support our NZ-based Finance team with local customer care and communication.

Requirements
To be successful in this role, you will need previous customer service experience, excellent communication skills, both written and verbal, strong problem-solving abilities, and a patient, empathetic approach. You will also need proficiency in using customer service software and ideally an ERP. A self-sufficient and resourceful attitude is essential for this role.

What We Offer
Aroa Biosurgery offers a great work environment, with a diverse and inclusive team that works hard but celebrates and recognizes its people. We have great health benefits, PTO entitlements, your birthday off, 401k, and 401k matching. We are an equal opportunity employer and welcome applications from all qualified candidates.

  • San Francisco, California, United States Pyramid Consulting Full time

    Job DescriptionPyramid Consulting is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers through various communication channels.Escalate...


  • San Francisco, California, United States Enable Full time

    At Enable, we're revolutionizing the supply chain experience by creating a healthy, vibrant ecosystem where partner collaboration drives the best products, services, and values to customers. As an Associate Customer Support Specialist, you'll play a pivotal role in shaping the future of rebate management. You'll work as part of a support team to deliver...


  • San Francisco, California, United States Simera Full time

    Unlock Your Potential:At Simera, we're on a mission to match talented individuals with exciting opportunities. As a Customer Technical Support Specialist, you'll play a vital role in delivering exceptional support to our clients.With a strong focus on communication and technical expertise, you'll build lasting relationships with our clients and ensure their...


  • San Francisco, California, United States Kira Learning Full time

    About Kira LearningKira Learning is a cutting-edge education technology company that empowers teachers and prepares students for a world where technology and science play a pivotal role. Our mission is to transform the way computer science and artificial intelligence are taught and learned.Job DescriptionWe are seeking a highly skilled Customer Support...


  • San Francisco, California, United States Simera Full time

    Unlock your remote work potential:We are seeking a skilled Customer Technical Support Specialist to join our team at Simera. As a key member of our support team, you will provide top-notch support to our clients, building strong relationships and ensuring their technical issues are resolved efficiently.In this role, you will be responsible for providing...


  • San Francisco, California, United States Mercury Full time

    Customer Support and Compliance SpecialistMercury is building a complete finance stack for startups. Our customer base has grown to over 200,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios.As a Customer Support and Compliance...


  • San Francisco, California, United States MyOme Full time

    About MyOmeMyOme is a pioneering company that empowers patients to take control of their genetic health. We combine cutting-edge sequencing, advanced genome interpretation, and user-friendly portals to provide clinically-actionable genetic information. Our mission is to revolutionize patient care through innovative genomic solutions.Job DescriptionWe're...


  • San Francisco, California, United States Productboard Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Support Specialist to join our team at Productboard. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers across multiple channels. Your primary goal will be to resolve customer...


  • San Francisco, California, United States EliseAI Full time

    About EliseAIEliseAI is a cutting-edge conversational AI technology company that focuses on developing innovative solutions for industries fundamental to our lives: housing and healthcare. Our mission is to create a positive impact on society's overall wellbeing by solving problems in these areas.About The RoleAs a Senior Technical Customer Support...

  • IT Support Specialist

    4 weeks ago


    San Francisco, California, United States goCloudOffice Full time

    About the job IT Support Specialist Job Title: IT Support Specialist Location: Remote/Hybrid Salary range: Base $45-$50 per hour. We are seeking a skilled IT Support Specialist to join our team at goCloudOffice. As a trusted partner for IT consulting and management, we provide day-to-day IT support, compliance, and cybersecurity services to our clients. As...


  • San Diego, California, United States Ride1Up Full time

    Customer Support SpecialistRide1Up, a leading e-commerce company specializing in electric bikes, seeks a skilled Customer Support Specialist to join its team. This role offers a unique opportunity to gain valuable e-commerce operations experience while working in a fast-paced industry.The ideal candidate will have strong bicycle knowledge, excellent...


  • San Francisco, California, United States Descript Full time

    We are seeking a highly skilled Customer Support Representative to join our team at Descript. As a key member of our Customer Support team, you will be responsible for delivering exceptional support experiences to our customers, who are multimedia content creators and influencers around the world.The ideal candidate will have 1-2+ years of recent experience...

  • IT Support Specialist

    3 weeks ago


    San Francisco, California, United States TalentBurst Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at TalentBurst. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop and laptop computers, as well as installing hardware and software on workstations.Key Responsibilities:Provide...


  • San Francisco, California, United States OpenAI Full time

    About the TeamThe User Operations team at OpenAI is dedicated to delivering exceptional customer experiences. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from our products. We work closely with Sales, Technical Success, Product, Engineering, and others to deliver the best possible experience...


  • San Francisco, California, United States Motorola Solutions Full time

    Job SummaryAs a Technical Support Associate at Motorola Solutions, you will be responsible for delivering post-sales support and solutions to our customers. This involves answering technical questions and resolving technical issues for customers running Flex proprietary software in a Windows, Linux, and Unix environment. You will also be responsible for...


  • San Francisco, California, United States Adaptive Technology Services Full time

    Job SummaryAdaptive Technology Services is seeking a highly organized and detail-oriented Office Support Specialist to join our team. As an Office Support Specialist, you will provide administrative support to our specialists in the field, including scheduling appointments, communicating with customers, and processing purchase orders and estimates. Key...


  • San Francisco, California, United States Antech Diagnostics Full time

    Job Title: Field Support SpecialistWe are seeking a highly skilled Field Support Specialist to join our team at Antech Diagnostics. As a Field Support Specialist, you will play a critical role in supporting our customers by providing outstanding installation, onboarding, and training for our diagnostic solutions.Key Responsibilities:Provide technical support...


  • San Francisco, California, United States Openai Full time

    About the TeamWe are a team of experts dedicated to delivering exceptional customer experiences with our AI products.We resolve complex technical issues, provide guidance, and support customers in maximizing value and adoption from our products.We work closely with Sales, Technical Success, Product, Engineering, and other teams to deliver the best possible...


  • San Francisco, California, United States Hire Talent Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex technical issues, and developing a deep expertise in our product and processes.Key Responsibilities•...


  • San Francisco, California, United States Canva Full time

    Job Title: Tech Support SpecialistJob Summary:We are seeking a highly motivated Tech Support Specialist to join our team at Canva. As a Tech Support Specialist, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and contributing to the improvement of our service delivery model.Key...