Technology Alignment Manager

2 weeks ago


Charleston, West Virginia, United States Omni Strategic Technologies Inc Full time
Job Summary

We are seeking a highly skilled Technology Alignment Manager to join our team at Omni Strategic Technologies Inc. As a key member of our team, you will be responsible for delivering proactive services to our clients, developing and maintaining technical knowledge of their environment, and contributing to the triaging and resolution of help desk tickets.

Key Responsibilities
  • Deliver proactive services to assigned clients, including performing technical alignment against established standards, verifying centralized services, and fostering the client relationship.
  • Develop and maintain technical knowledge of assigned clients' environment, including hardware, software, cloud inventory, LOB applications, and vendor relationships.
  • Contribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.
  • Adhere to and contribute new thinking to Omni policies, procedures, and best practices.
  • Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
  • Design, implement, manage, and support client projects, including network level topology, hosted and cloud solutions, and disaster recovery solutions.
Requirements
  • 5+ years of experience in increasing levels of technical knowledge and exposure to desktop support and troubleshooting, networking, routing, active directory, and disaster recovery.
  • Knowledge of IT systems, including servers, desktops, scripting, routers, switches, and firewalls, as well as peripheral devices.
  • Demonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware.
  • Excellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.
  • Desire to continually learn innovative technologies and develop greater skill sets.
  • Excellent written and oral communication skills, with an ability to communicate technical information and ideas in user-friendly language to clients.
Familiarity of Products Preferred
  • Anti-Virus and malware protection solutions.
  • Microsoft Office 365.
  • Windows Server 2012/2016/2019 and Windows 10/11.
  • Backup Solutions.
  • Cloud computing infrastructure.
  • ConnectWise Manage, Automate, and Control.
  • Brightguage dashboards.


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