Technical Parts Specialist

4 weeks ago


West Bend, Wisconsin, United States MANITOU EQUIPMENT AMERICA LLC Full time
Job Summary

We are seeking a highly skilled Technical Parts Advisor to join our team at Manitou Equipment America LLC. As a Technical Parts Advisor, you will be responsible for providing exceptional customer service and technical support to our North American dealer network and global subsidiaries.

Key Responsibilities
  • Resolve technical parts inquiries via phone, email, and internal portal with a sense of urgency
  • Develop cross-reference sheets, parts bulletins, training material, and similar literature to improve communication with dealers and end customers
  • Provide alternative expedited solutions through consistent and professional communication
  • Work closely with the purchasing team to overcome challenges related to parts availability
  • Develop and maintain a thorough knowledge of all company products, parts-related promotions, policies, and procedures
  • Assist the Supply Chain with initial stock planning and requirements of new parts products and services
Requirements
  • Self-motivated and proactive approach to work and ability to work to targets and deadlines
  • Customer-centric with skills, knowledge, and experience in serving the needs of customers
  • Ability to handle pressure situations and problem resolution independently
  • Strong verbal and written professional communication
  • Demonstrated positive interpersonal skills, which promote teamwork and customer satisfaction
Preferred Qualifications
  • Competent in Google Suite & MS Office suite, specifically Excel
  • Technical/mechanical aptitude, including ability to understand engineering drawings
How to Apply

Please visit our careers page at https://careers.manitou-equipment.com/ to apply online.



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