Technical Parts Specialist
4 weeks ago
We are seeking a highly skilled Technical Parts Advisor to join our team at Manitou Equipment America LLC. As a Technical Parts Advisor, you will be responsible for providing exceptional customer service and technical support to our North American dealer network and global subsidiaries.
Key Responsibilities- Resolve technical parts inquiries via phone, email, and internal portal with a sense of urgency
- Develop cross-reference sheets, parts bulletins, training material, and similar literature to improve communication with dealers and end customers
- Provide alternative expedited solutions through consistent and professional communication
- Work closely with the purchasing team to overcome challenges related to parts availability
- Develop and maintain a thorough knowledge of all company products, parts-related promotions, policies, and procedures
- Assist the Supply Chain with initial stock planning and requirements of new parts products and services
- Self-motivated and proactive approach to work and ability to work to targets and deadlines
- Customer-centric with skills, knowledge, and experience in serving the needs of customers
- Ability to handle pressure situations and problem resolution independently
- Strong verbal and written professional communication
- Demonstrated positive interpersonal skills, which promote teamwork and customer satisfaction
- Competent in Google Suite & MS Office suite, specifically Excel
- Technical/mechanical aptitude, including ability to understand engineering drawings
Please visit our careers page at https://careers.manitou-equipment.com/ to apply online.
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Technical Parts Specialist
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