Senior Field Service Engineer

3 days ago


Boston, Massachusetts, United States Elekta Full time
About the Role

We are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Elekta. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring the optimal performance of our medical equipment.

Key Responsibilities
  • Perform complex troubleshooting and repairs on designated medical equipment with a 100% success rate.
  • Install, calibrate, and perform preventative maintenance on designated equipment and secondary modalities.
  • Mentor junior Field Service Engineers in primary and secondary modalities.
  • Assist in local project management and ensure compliance with company policies and procedures.
  • Work safely in confined areas, including high-voltage environments, and use peripheral vision to gauge distances.
Requirements
  • Associate Degree or equivalent experience in Electronics, Physics, or a related field.
  • Minimum 5 years of related field service experience, with Level 3 in primary modality and Level 2 in two secondary modalities.
  • Proven electrical, mechanical, and computer skills, with proficiency in test equipment and hand tools.
  • Good understanding of Good Manufacturing Practice, including ESD requirements.
  • Effective written and verbal communication skills, with exceptional customer service skills.
What We Offer
  • Opportunity to work with a proactive and supportive team.
  • Excellent medical, dental, and vision coverage.
  • 401k, paid vacation, and holiday time.
  • A range of additional benefits, including wellness reimbursement, tuition reimbursement, and flexible spending account.


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