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HEAP Intake Specialist

2 months ago

Cincinnati, Ohio, United States Cincinnati-Hamilton County Community Action Agency Full time
Job Title: HEAP Intake Technician

At Cincinnati-Hamilton County Community Action Agency, we are seeking a highly skilled and dedicated individual to join our team as a HEAP Intake Technician.

Job Summary:

The successful candidate will be responsible for assisting customers with the completion and efficient processing of applications for the Home Energy Assistance Program, while ensuring compliance with local, state, and federal laws and regulations.

Key Responsibilities:
  • Assist customers with completing applications for the Home Energy Assistance Program.
  • Compute customers' income for eligibility determination, using State criteria.
  • May travel to outreach sites to administer program services to customers residing in the area.
  • Assist customers with making payment arrangements for outstanding utility bill balances.
  • Approve initial payment to utility company on behalf of the customer, communicating approval in a timely manner to prevent disconnection orders.
  • Prepare daily C-HCCAA transmittal sheets that include all processed applications.
  • Ensure customer folders contain all required documentation for subsequent transmittal to C-HCCAA HEAP main office.
  • Input accurate and compliant applicant and payment information into the OCEAN system.
  • Provide quality customer service, including efficient, precise, and courteous communication.
  • Act as an agent of information to communicate other CAA programs to customers.
  • Provide HEAP services with high-quality service and confidentiality for our customers.
Requirements:
  • Associates degree and experience in Human Service is preferred.
  • One (1) year of customer service experience.
  • One (1) year of alpha and numeric data entry experience.
  • Valid driver's license and automobile insurance.
  • Proven experience working with a diverse population, including low to moderate-income families.
  • Experience in supporting families in crisis, including those of a financial nature.
  • Knowledge of Home and Energy resources within Cincinnati and Hamilton County.
  • Effective written and oral communication, organizational, and interpersonal skills.

We offer a dynamic work environment and opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.