Customer Service Team Lead

6 hours ago


Green Bay, Wisconsin, United States Schneider National, Inc. Full time
Job Title: Customer Service Team Leader

Location: Green Bay, WI

Shift: 3rd Shift

Work model: On-Site

Schedule: FULLTIME; Wednesday - Saturday, 9 p.m. - 7 a.m.

Job Overview:

Schneider National, Inc. is seeking a Customer Service Team Leader in Green Bay to lead and develop a team of associates. The Customer Service Team Leader will coach their associates on resolving problems and acting on opportunities to provide on-time service to customers, increase revenue generation and reduce costs.

Responsibilities:
  • Coach and mentor a team of associates.
  • Participate in business meetings.
  • Optimize resource utilization to achieve business objectives.
  • Make employment-related decisions.
  • Resolve issues related to productivity, capacity, equipment, safety and cost efficiency.
  • Work closely with other teams to identify and address problem areas and streamline processes.
  • Escalate issues as needed and propose new processes based on findings.
Skills and Qualifications:
  • Bachelor degree in transportation, logistics or a related field.
  • Two plus years of related work experience.
  • Strong written and oral communication skills.
  • Goal-driven and motivated to reach desired outcomes.
  • Able to positively coach, lead and influence a team.
Pay and Benefits:
  • Medical, dental and vision insurance.
  • Company paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of operations benefits.


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