Client Relations Specialist

2 weeks ago

Irving, Texas, United States Bespoke Beauty Brands Full time

Position Overview

The Client Relations Specialist plays a pivotal role in managing customer interactions and ensuring satisfaction for Bespoke Beauty Brands. This position is essential in fostering a positive experience for both consumers and retail partners.

Key Responsibilities

  • Develops and implements a comprehensive customer care strategy that aligns with the goals of Bespoke Beauty Brands.
  • Oversees the management of the customer support platform to ensure timely responses to inquiries, adhering to service level agreements.
  • Effectively addresses customer concerns with empathy and professionalism, ensuring respectful and prompt resolutions.
  • Collaborates with various departments to gather essential information for enhanced customer support.
  • Engages customers in a manner that strengthens their loyalty and connection to the brand.
  • Crafts thoughtful and articulate responses to customer inquiries, adapting tone and style as necessary.
  • Recognizes sensitive issues that require escalation and handles them with urgency and care, working closely with the team and leadership.
  • Maintains a structured process for addressing customer issues, providing training to team members to ensure continuous improvement.
  • Develops and updates a comprehensive response library to ensure consistency and efficiency in customer communication.
  • Builds and nurtures relationships with customer accounts, identifying their needs and enhancing their overall experience.
  • Proactively seeks opportunities to improve customer service processes while managing daily responsibilities effectively.
  • Trains team members to ensure adequate coverage and support for customer care operations.
  • Gains in-depth knowledge of the company’s product offerings to provide informed support to customers.
  • Exhibits flexibility in taking on additional responsibilities and demonstrates a strong commitment to teamwork.

Qualifications

  • A minimum of five years of experience in customer service leadership with proven success.
  • Proficient in computer applications, including MS Office and Google Workspace, with a quick adaptability to new software.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work effectively both independently and collaboratively within a team environment.

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