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Client Relations Specialist

2 months ago

Irving, Texas, United States Pleasant Holidays Full time

Customer Experience Associate

Position Overview:

We are seeking a dedicated individual who excels in a dynamic sales and service atmosphere. Comprehensive training will be provided on a variety of Pleasant Holidays products and services, enabling you to engage with clients confidently. This training will equip you to achieve both personal and team sales objectives, enhancing your skills in cross-selling and upselling.

This entry-level role is an exciting opportunity within our branch network, perfect for those who enjoy collaborating in a team-oriented environment while assisting our valued clients.

Key Responsibilities:

  • Assist clients with various requests, including travel planning, providing information on destinations, and facilitating bookings.
  • Perform cashiering duties and manage transactions efficiently.
  • Support clients with travel-related inquiries and offer personalized recommendations.

Work Schedule:

Our operational hours are Monday through Friday from 9 AM to 5 PM, and Saturday from 10 AM to 2 PM. We are closed on Sundays and most holidays.

Qualifications:

  • Experience in retail sales, hospitality, or a similar customer service environment.
  • Demonstrated ability to meet or exceed sales and service quality targets.
  • Willingness to work flexible hours, including weekends.
  • Basic proficiency in Microsoft Office applications.
  • Ability to travel locally as needed.
  • A high school diploma or GED is required.
  • Successful completion of a background check and drug screening is mandatory.

Benefits:

  • Comprehensive health coverage including medical, dental, and vision.
  • 401(K) savings plan with company match and pension options.
  • Tuition assistance for continued education.
  • Paid time off for community service initiatives.
  • Wellness programs to support employee health.
  • Exclusive employee discounts.

Pleasant Holidays is committed to providing exceptional service and valuable products that enhance our clients' travel experiences. We are proud to be an equal opportunity employer.