Client Service Associate
2 weeks ago
We are seeking a highly motivated and detail-oriented Client Service Associate to join our dynamic Retirement Plan Consulting team. As a key member of our team, you will play a critical role in providing exceptional service to our clients and their employees, helping them secure their financial future.
Responsibilities- Client Support Excellence: Collaborate with our retirement plan advisors to deliver outstanding service to our clients, ensuring their needs are met and exceeded.
- Seamless Onboarding: Facilitate the smooth onboarding of new clients, ensuring they feel welcomed and supported from day one.
- Project Management: Assist in managing and tracking our team's open projects and client follow-ups, ensuring timely completion and high-quality results.
- Research and Analysis: Conduct research and develop analyses to support client recommendations and deliverables, showcasing our expertise and value.
- Client Deliverables: Prepare engaging and informative deliverables for client and prospect meetings, highlighting our capabilities and expertise.
- Day-to-Day Contact: Serve as a friendly and reliable point of contact for client support, addressing their needs promptly and professionally, and collaborating with our vendor partners.
- Communication and Marketing: Support our ongoing client communications and contribute to our marketing efforts to attract prospective clients.
- Impactful Work: Contribute to the financial security of employees across various organizations, making a meaningful difference in their lives.
- Professional Growth: Opportunities for continuous learning and career advancement within our supportive team, helping you grow and develop your skills.
- Collaborative Culture: Be part of a team that values collaboration, innovation, and client satisfaction, working together to achieve excellence.
- Rewarding Environment: Work in a role that combines technical skills with meaningful client interaction, providing a sense of fulfillment and purpose.
- Experience: 2+ years of experience in Client Service, Financial Services, or the Retirement Plan industry, preferred.
- Educational Background: Bachelor's degree required.
- Attention to Detail: Strong organizational skills with the ability to manage multiple projects simultaneously without compromising quality.
- Growth Mindset: A passion for learning and growing within a collaborative, client-centric environment.
- Technical and Interpersonal Skills: Proficiency with computer applications and excellent people skills to build strong client relationships.
- Mission-Driven: Excited to help evolve our clients' retirement plans and enhance the financial well-being of their employees.
We are an equal opportunity employer and welcome applications from diverse candidates. If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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Virginia Beach, Virginia, United States Alera Group, Inc. Full time{"title": "Client Service Associate", "description": "OverviewAt Alera Group, Inc., we're passionate about helping others secure their financial future. As a Client Service Associate, you'll play a crucial role in making a meaningful impact on the financial well-being of our clients and their employees.ResponsibilitiesClient Support Excellence: Collaborate...
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