Public Sector Customer Experience Expert

7 days ago


Montgomery, Alabama, United States Tyler Technologies Full time

About the Role

Tyler Technologies is seeking a highly skilled Customer Service Representative to join our team in Montgomery, AL. As a key member of our NIC Alabama team, you will play a vital role in providing exceptional customer service to state and local agencies, ensuring seamless interactions with our online government services.

Key Responsibilities

  • Provide top-notch customer service for complex Internet and e-commerce products and services.
  • Support customer service for state agencies, association members, and citizens utilizing our products.
  • Answer customer service phone calls, emails, and live chat.
  • Provide additional information and troubleshooting errors as they relate to services.
  • Generate responses and clearly communicate to customers.
  • Responsible for entering, maintaining, and updating customer information.
  • Identify customer service trends and areas of improvement and make recommendations to the Operations team to improve the customer experience.
  • Pull reports as requested by management.

Requirements

  • Undergraduate degree or related work experience.
  • Outstanding communications and public relations skills.
  • Excellent customer service skills, including clear verbal and written abilities.
  • Strong organizational and prioritization skills.
  • Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged.
  • Minimum of two years job-related experience in place of an undergraduate degree.

About Tyler Technologies

Tyler Technologies is a leading provider of end-to-end software and technology solutions for public sector organizations. Our mission is to empower our customers to deliver exceptional services to their constituents, while streamlining processes and reducing costs.



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