Public Sector Customer Experience Expert
7 days ago
About the Role
Tyler Technologies is seeking a highly skilled Customer Service Representative to join our team in Montgomery, AL. As a key member of our NIC Alabama team, you will play a vital role in providing exceptional customer service to state and local agencies, ensuring seamless interactions with our online government services.
Key Responsibilities
- Provide top-notch customer service for complex Internet and e-commerce products and services.
- Support customer service for state agencies, association members, and citizens utilizing our products.
- Answer customer service phone calls, emails, and live chat.
- Provide additional information and troubleshooting errors as they relate to services.
- Generate responses and clearly communicate to customers.
- Responsible for entering, maintaining, and updating customer information.
- Identify customer service trends and areas of improvement and make recommendations to the Operations team to improve the customer experience.
- Pull reports as requested by management.
Requirements
- Undergraduate degree or related work experience.
- Outstanding communications and public relations skills.
- Excellent customer service skills, including clear verbal and written abilities.
- Strong organizational and prioritization skills.
- Desire to work in a fast-paced, entrepreneurial environment, where self-directed work is encouraged.
- Minimum of two years job-related experience in place of an undergraduate degree.
About Tyler Technologies
Tyler Technologies is a leading provider of end-to-end software and technology solutions for public sector organizations. Our mission is to empower our customers to deliver exceptional services to their constituents, while streamlining processes and reducing costs.
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