Mortgage Processing Team Lead

2 weeks ago

New York, New York, United States Tomo Full time
About Tomo

Tomo's mission is to empower homebuyers by providing them with the tools, information, and support they need to achieve their goals. We're committed to delivering a seamless and stress-free homebuying experience, and we're looking for a talented Mortgage Processing Manager to join our team.

Job Summary

We're seeking a seasoned Mortgage Processing Manager to lead our mortgage operations team. As a key member of our team, you'll be responsible for overseeing the processing, pre-underwriting, and pre-closing tasks, ensuring accuracy and compliance with guidelines. You'll also be responsible for training team members on customer service skills, fostering a customer-centric culture, and collaborating with internal teams to deliver exceptional results.

Key Responsibilities
  • Leadership & Team Management: Lead and mentor a team of Mortgage Loan Processors, providing guidance and support to ensure high performance and professional growth.
  • Process Oversight: Oversee all processing, pre-underwriting, and pre-closing tasks, ensuring adherence to guidelines and maintaining high standards of accuracy and compliance.
  • Customer Relationship Management: Train team members on customer service skills, including effective communication, empathy, and professionalism.
  • Collaboration & Communication: Work closely with agents, customers, and internal teams to obtain necessary documentation and provide updates on loan status.
  • Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
  • Quality Assurance: Monitor and review pipeline performance to meet service level agreements and ensure quality submissions to Underwriting.
  • Customer Experience: Deliver superior customer service, addressing inquiries and resolving issues promptly.
Requirements
  • Mortgage Expertise: Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
  • Leadership: Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
  • Communication: Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
  • Detail Orientation: Strong attention to detail and commitment to maintaining high quality standards.
  • Customer-Centric: Demonstrated commitment to delivering an exceptional customer experience.
  • Technology Savvy & Future State Thinking: Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.
Preferred Qualifications
  • Bachelor's Degree: Preferred.
  • 5+ years of experience in mortgage loan processing: Specifically with purchase transactions.
  • 2+ years of experience managing a mortgage loan processing team: Required.
  • Ability to obtain and maintain NMLS registration: Required.
  • Experience with Byte Pro software: Preferred.
  • Knowledge of Non-QM and broker transactions: Preferred.
Compensation

The expected annual compensation for this position will be between $85,000-$100,000 USD.

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