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Analytical Instruments Field Service Specialist

2 months ago

Philadelphia, Pennsylvania, United States Veolia WTS Full time
Job Summary

The Field Service Engineer will provide routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area, as well as support of customers within Eastern Pennsylvania, Delaware, and Northern Maryland.

Responsibilities will include maintenance, verification, validation, repair, and calibration duties, as well as troubleshooting operational issues. Additionally, the FSE may be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.

Key Responsibilities
  • Travel to customer sites and perform PM and related services on TOC equipment
  • Plan, schedule, and confirm customer services, including coordination of travel and parts shipments for services
  • Maintain administrative duties, parts inventory, and relevant trainings
  • Take customer calls, participate in territory sales meetings, and service team meetings
  • Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
  • Write clear and concise reports for customers
  • Special projects and new hire training as assigned by supervisors
  • Work closely with Sales to provide insight into new instrument and new service opportunities, as well as upsell service and consumables at existing customer sites based on need
Requirements
  • Associate's Degree in a Science, Technical, or Engineering discipline, or equivalent education
  • At least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
  • Strong technical, mathematical, and customer service skills
  • Able to prioritize various tasks, such as service of multiple instruments and administrative duties
  • Troubleshooting and problem-solving skills, ability to use processes to find root cause
  • General knowledge of electrical equipment, chemistry, and safety
  • Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
  • Ability to learn applicable company procedures within a reasonable time from start of employment
  • Computer proficiency with a minimum of word processing, spreadsheets, basic network, and database knowledge
  • Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
  • Strong and concise verbal and written communication skills
  • Self-motivated, with the ability to drive projects to completion with minimal oversight
  • Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
  • Ability to meet deadlines and commitments
  • Ability to communicate effectively and contribute within a commercial team environment
  • Ability to make good business decisions based on risk-reward analysis and business objectives
Working Conditions

The Field Service Engineer will work in a variety of customer sites, including outdoor industrial installations, clean rooms, and laboratory environments. The position requires the ability to work in industrial environments where background noise may be present, and to lift and/or move up to 30 pounds. Frequently, the Field Service Engineer will lift and/or move up to 50 pounds.

The position requires a valid US driver's license and a good driving record. The Field Service Engineer will drive a motor vehicle, and air travel may be required to reach customer destinations and provide back-up support to other areas. The position requires the ability to work a flexible schedule based on customer needs and to travel to customer sites requiring overnight stays approximately 30% to 40% of the time, with short notice as required to perform services and to fulfill contractual response time commitments.