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Analytical Instruments Field Service Specialist

2 months ago

Philadelphia, Pennsylvania, United States Veolia Environnement SA Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to provide routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area in addition to support of customers within Eastern Pennsylvania, Delaware, and Northern Maryland.

Key Responsibilities
  • Travel to customer sites and perform PM and related services on TOC equipment
  • Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
  • Maintain admin duties, parts inventory and relevant trainings
  • Take customer calls, participate in territory sales meetings, and service team meetings
  • Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
  • Write clear and concise reports for customers
  • Special projects and new hire training as assigned by supervisors
  • Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Requirements
  • Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
  • With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Working Conditions

The Field Service Engineer will be required to work a flexible schedule based on customer needs, maintain a US driver's license and a good driving record, and drive a motor vehicle - significant time each day in the car driving to customer sites. Air travel may be required to reach customer destinations and back up support of other areas. The Field Service Engineer will also be required to work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks.

Why You'll Love Working Here

At Veolia, we strive to be a workplace that is inclusive and empowers people to contribute their best. We recognize talent and want to help you build your sustainable career. We offer comprehensive benefits that include compensation, medical, dental, and vision insurance, life insurance, paid time off, paid holidays, parental leave, 401(k) plan, flexible spending and health saving accounts, AD&D insurance, and disability insurance. We are an equal opportunity workplace and are committed to diversity and inclusion.