Analytical Instruments Field Service Specialist

4 days ago

Philadelphia, Pennsylvania, United States Veolia WTS Full time
Job Summary

The Field Service Engineer will provide routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area, as well as support of customers within Eastern Pennsylvania, Delaware, and Northern Maryland.

Key Responsibilities
  • Travel to customer sites and perform PM and related services on TOC equipment
  • Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
  • Maintain admin duties, parts inventory and relevant trainings
  • Take customer calls, participate in territory sales meetings, and service team meetings
  • Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
  • Write clear and concise reports for customers
  • Special projects and new hire training as assigned by supervisors
  • Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Requirements
  • Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
  • With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Working Conditions

The Field Service Engineer will be required to work a flexible schedule based on customer needs, maintain a US driver's license and a good driving record, and drive a motor vehicle for significant time each day in the car driving to customer sites. Air travel may be required to reach customer destinations and back up support of other areas. The Field Service Engineer will also be required to work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks.

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