Bilingual Customer Support Professional

3 weeks ago


Sens, Bourgogne-Franche-Comté, United States axosbank Full time
About the Role

We are seeking a highly skilled Bilingual Customer Support Professional to join our team at Axos Bank. As a key member of our team, you will provide exceptional customer service to incoming calls, ensuring a successful resolution for every contact received.

Key Responsibilities
  • Provide customer service to incoming calls within the Loan Servicing Department.
  • Deliver high-quality service across multiple support channels (phone, chat, email).
  • Respond to and escalate technical issues or questions.
  • Meet personal and team goals related to quality assurance and customer satisfaction.
  • Follow proper procedures to investigate client requests, and accurately log the reason for contact.
  • Research and escalate complex issues as necessary.
  • Offer alternate products or services offered at the bank to promote loyalty and improve each customer's experience.

Our ideal candidate will possess strong written and verbal communication skills, with the ability to present information in a clear and concise manner. Additionally, they will have experience working in a fast-paced environment and be able to manage contacts with a varying degree of complexity and difficulty.

About Us

Axos Bank is a leading digital bank that delivers financial tools and services to individuals, small businesses, and companies. We are committed to providing technology-driven solutions that offer unbeatable value to our customers.

Benefits
  • Competitive salary range: $17.00/hr - $19.00/hr (estimated annual salary: $35,360 - $39,200)
  • Medical, dental, vision, and life insurance
  • Paid sick leave, 3 weeks' vacation, and holidays
  • HSA or FSA account and other voluntary benefits
  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan


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