Multilingual Customer Service Representative

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Ultimate Staffing Full time

About the Role

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Ultimate Staffing is seeking a skilled Multilingual Customer Service Representative to join our team. As a key member of our healthcare call center, you will provide exceptional customer service to patients and families while utilizing your bilingual skills in Spanish.

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Job Summary

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This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment. You must have at least 2 years of experience in a healthcare call center setting and be fluent in both English and Spanish.

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Responsibilities

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Your primary responsibility will be to respond to patient inquiries via phone, providing accurate information and resolving issues efficiently. Additionally, you will:

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  • Utilize 5-star customer service techniques to ensure a positive patient experience">
  • Identify and clarify patient needs and desires">
  • Maintain confidentiality and handle sensitive information with discretion">
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Requirements

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To be successful in this role, you must have:

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  • At least 2 years of experience in a healthcare call center setting">
  • Fluency in English and Spanish (written and spoken)">
  • Excellent communication and problem-solving skills">
  • Able to work in a fast-paced environment with multiple priorities">
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Compensation

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The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development.

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Why Work with Ultimate Staffing?

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We are a leading staffing agency dedicated to connecting talented professionals with top companies. Our mission is to provide exceptional service and support to both our clients and candidates.



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