Multilingual Customer Service Representative
2 weeks ago
About the Role
">Ultimate Staffing is seeking a skilled Multilingual Customer Service Representative to join our team. As a key member of our healthcare call center, you will provide exceptional customer service to patients and families while utilizing your bilingual skills in Spanish.
">Job Summary
">This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment. You must have at least 2 years of experience in a healthcare call center setting and be fluent in both English and Spanish.
">Responsibilities
">Your primary responsibility will be to respond to patient inquiries via phone, providing accurate information and resolving issues efficiently. Additionally, you will:
">- ">
- Utilize 5-star customer service techniques to ensure a positive patient experience">
- Identify and clarify patient needs and desires">
- Maintain confidentiality and handle sensitive information with discretion">
Requirements
">To be successful in this role, you must have:
">- ">
- At least 2 years of experience in a healthcare call center setting">
- Fluency in English and Spanish (written and spoken)">
- Excellent communication and problem-solving skills">
- Able to work in a fast-paced environment with multiple priorities">
Compensation
">The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development.
">Why Work with Ultimate Staffing?
">We are a leading staffing agency dedicated to connecting talented professionals with top companies. Our mission is to provide exceptional service and support to both our clients and candidates.
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