Administrative Support Professional
1 week ago
We are seeking a highly skilled Administrative Support Professional to join our team at The Boyd Group. This individual will be responsible for providing exceptional customer service, managing relationships with customers and insurance companies, and performing administrative tasks in support of the repair facility team.
Key Responsibilities:
- Ensure consistent execution of our WOW plan to deliver exceptional customer experiences.
- Schedule appointments for vehicle repairs using our Daily Demand Capacity Planner and CCC One schedule.
- Timely retrieve insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
- Prepare RO work packets consisting of QC checklists, work orders, parts lists, and windshield tags to record rental information.
- Record all communication with customers or insurance partners during the repair process using CCC One notes.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day to ensure all vehicles appearing in the system are also noted in CCC One.
Requirements:
- High School Diploma or GED
- Minimum 1 year experience in a similar role such as administration assistant
- Preferred 1 year in an auto body or similar work environment including previous customer service experience
Benefits:
- Bilingual speaker preferred
- $15-$18 per hour
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