Retail Operations Supervisor
2 weeks ago
Retail Operations Supervisor
Company Overview
Cycle Gear is a leading name in the powersports aftermarket-products sector, committed to enhancing the experience of motorsport enthusiasts worldwide. Our renowned brands, including RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, provide top-notch products, expert knowledge, engaging content, and dedicated customer support through exceptional e-commerce and retail experiences.
Position Overview
As a Retail Operations Supervisor, you will play a crucial role in overseeing the store's team members and contributing to the overall success of the retail location. This position is pivotal in driving sales and ensuring that the staff delivers friendly and enthusiastic customer service while being well-trained in their respective roles.
Key Responsibilities
- Act as a primary sales motivator, communicating sales targets to the team on a daily, weekly, and monthly basis.
- Assist with merchandising, cash management, special orders, and the store's opening and closing procedures.
- Educate customers about the diverse range of products available, ensuring they understand the distinctions between various offerings.
- Deliver an outstanding shopping experience by providing exceptional customer service.
- Support all operational tasks within the store, ensuring efficiency and effectiveness.
- Stay informed about brand and product knowledge, company updates, and sales events, becoming a valuable resource for customers.
Qualifications
- Minimum of 2 years of experience in Sales Management, preferably in a specialty retail environment.
- At least 2 years of customer service experience in a sales-driven setting.
- Proven track record of product sales experience.
- A positive and energetic personality.
- Self-motivated individual dedicated to providing a personalized retail experience.
- Willingness to learn and engage with the riding community.
- Proficient in computer applications (MS Excel) and POS systems (experience with RetailPro is a plus).
- Interest or knowledge in motorcycle riding is highly desirable.
Additional Information
Benefits:
- Work in an industry you are passionate about.
- Competitive hourly rate plus commission and incentives.
- Generous employee discounts on all products.
- Work-life balance.
- Comprehensive medical, dental, vision, life, and accident benefits.
- Paid vacation and sick leave.
- 401(k) savings plan with company match.
- Opportunities for training and career development.
- A supportive and enjoyable work environment.
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