Store Operations Manager

1 month ago

Old Saybrook, Connecticut, United States West Marine Full time
Job Summary:

We are seeking a highly skilled and experienced Assistant Manager to join our team at West Marine. As a key member of our store operations team, you will be responsible for achieving sales goals, ensuring excellent customer service, and maintaining a high level of store operations.

As a leader, you will be responsible for coaching, mentoring, and growing your team to achieve excellent store operations. You will also be responsible for leading by example, greeting customers, and engaging them to ensure we fulfill their boating needs.

Key Responsibilities:

  • Execute programs and procedures that drive sales with the team and customers.
  • Implement store strategies to grow customer count, loyalty members, increase store traffic, and optimize profitability.
  • Work with the store team to grow wholesale business and market share through planning and goal setting.
  • Ensure the store and staff are representing the highest expression of our brand and the service we provide.
  • Ensure high levels of customer satisfaction through excellent service.
  • Train associates to handle a wide variety of transactions to help customers seamlessly complete their purchases.
  • Ensure team provides product knowledge to customers and suggests additional services that they may not have anticipated.
  • Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures.
  • Communicate important information on Asset Protection policies and guidelines to store associates.
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
  • Protect crew members and customers by providing a safe and clean store environment.
  • Maintain the stability and reputation of the store by complying with all legal requirements.
  • Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays.

Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent.
  • At least two years related experience required.

Physical Requirements:

  • Must be able to lift up to 50 pounds at times.
  • Ability to be mobile on the sales floor for extended periods of time.

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