Store Operations Manager

3 weeks ago


Old Saybrook, Connecticut, United States Henny Penny Full time
Job Title: Assistant Store Manager

Henny Penny is seeking a highly skilled Assistant Store Manager to lead our store's day-to-day operations. As a key member of our team, you will be responsible for supporting the General Manager in all aspects of running the store, including reviewing business results, planning for improvement, and ensuring all team members provide exceptional customer service.

Daily Duties:

  • Ensure a pleasant shopping experience for all customers.
  • Resolve customer concerns, issues, and complaints efficiently and effectively.
  • Execute the PMG training plan for all CSAs and conduct hands-on training to ensure associate abilities surrounding all areas of operation.
  • Supervise the day-to-day task assignments and performance for all associates, including recruiting, hiring, training, coaching, and performance management.
  • Delegate tasks and follow-up as necessary.
  • Provide support, assignments, direction, motivation, and coaching for associates.
  • Monitor and analyze business processes and results to profitably achieve store goals.
  • Manage cash and lottery processes.
  • Perform work with Integrity, Honesty, and Respect.
  • Support General Manager in other tasks and assignments on an ongoing basis.

Requirements:

  • Experience with managing and directing others.
  • Minimum of 45 hours per week.
  • Flexible availability based on business needs.
  • Reliable Transportation.
  • Exemplary Customer Service.
  • Ability to work with little to no supervision.
  • Ability to defuse issues/settle customer and associate matters.
  • Great Communication Skills.
  • Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
  • Goal Oriented and Exceptional Organizational Skills.
  • Ability to lift/carry up to 35 lbs.


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