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Resident Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Resident Support Specialist to join our team at the Lower Eastside Service Center. As a key member of our staff, you will provide exceptional support to our residents, ensuring their safety and well-being in a dynamic and fast-paced environment.
Key Responsibilities- Front Desk Operations: Greet and assist residents, staff, and visitors, maintaining a professional and welcoming atmosphere.
- Incident Reporting: Accurately record and maintain a daily log of complaints and incidents, providing critical information for staff and management.
- Client Support: Assist residents with daily tasks, provide information, and facilitate communication with outside agencies.
- Crisis Management: Respond to emergency situations, following established protocols and procedures to ensure resident safety.
- Outreach and Engagement: Develop and implement strategies to engage residents in life skills training, substance abuse prevention, and overall health promotion.
- Administrative Support: Assist with completing complaint forms, work orders, and other administrative tasks as needed.
- Communication: Answer telephones, relay messages, and maintain accurate records of incidents and resident activity.
- Certifications: Fireguard (F-01) Certification required within the first 6 months of employment.
- Education: High School Diploma, GED, or equivalent combination of education and/or training and experience.
- Experience: Previous experience in permanent or transitional housing, community facilities, or related social services areas.
- Skills: Excellent interpersonal skills, ability to work in a team environment, and sensitivity to diverse populations.
- Language: Bilingual skills in English and Spanish are a plus.
