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Residential Support Specialist

1 month ago

Bronx, New York, United States FORTUNE SOCIETY INC Full time
Job Summary

We are seeking a highly motivated and compassionate Residential Support Specialist to join our team at The Fortune Society Inc. The successful candidate will be responsible for maintaining a safe and secure environment for residents, staff, and guests of our facilities.

Key Responsibilities:

  • Assist and monitor residents and guests entering and leaving the building
  • Assist residents with basic health and safety protocols, including developing a therapeutic relationship and providing general assistance
  • Document all activities in the communication logbook
  • Report and document incidents according to agency protocol promptly
  • Regularly complete rounds of residential floors and administrative offices to ensure a secure and safe building
  • Submit maintenance work order requests in Sprocket (online work order system)
  • Promptly report any unsafe conditions to the Team Leader or Director of Residential Aides
  • Intervene in crisis situations and provide appropriate support when necessary; administer first aid as needed
  • Responsible for mail/package collection and distribution
  • Assist with monitoring curfew compliance and adherence to program regulations
  • Document activities in the logbook and inform the Team Leader or Director of Residential Aides of any problems or concerns
  • Conduct an orientation to the building for all residents (i.e., emergency exits, procedures for trash removal, laundry, etc.)
  • Conduct regular safety and wellness checks on residents; take toxicology screenings of residents and document results
  • May be required to document progress in accordance with established procedures
  • Co-facilitate AM and PM groups
  • Monitor security cameras; typically reports to a Team Leader or Director of Residential Aides
  • Other duties as assigned

Qualifications:

  • High school diploma or GED/HSE or related experience
  • Experience working in an institutional setting and/or providing security services
  • Certified in CPR and First Aid a plus; will be required to obtain CPR and First Aid Certification after employment
  • Certification in safety and basic health training (i.e., Mental Health First Aid, First Aid and CPR) is a main requirement and can be completed within the first 90 days
  • Have or eligible for F80/F02 Fire Safety Certification
  • 0-2 years' experience in security, or equivalent required
  • Comfortable with computer-based data entry and using Microsoft Office
  • Good written and verbal communication skills
  • Excellent judgment and conflict resolution skills

Travel Requirements:

Occasional travel to Long Island City office for meetings or trainings and/or to other sites to provide coverage in cases of staff call-outs.

Physical Demands:

Ability to physically monitor hallways of an 11-floor building.