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Bilingual Client Support Specialist
2 months ago
Schedule: Monday to Friday, 9:30 AM - 6:00 PM. Hybrid work model (On-site on Mondays & Tuesdays, Remote on Wednesdays to Fridays).
Compensation: $19 per hour. Direct hire opportunity.
Key Responsibilities:
- Handle incoming calls for designated lender partnerships, providing assistance to callers regarding inquiries related to insurance letters or charges; securing proof of coverage, etc.
- Manage OSC and LSC account call queues, utilizing the provided agency number to obtain proof of coverage; contact customers (for specific accounts) to gather current insurance agency or carrier details.
- Verify insurance websites for proof of coverage and facilitate printing for data entry purposes.
- Reach out to agents to confirm Break In Coverage (BIC) dates.
- Support the Customer Service Coordinator as required.
Qualifications:
- Background in Insurance or Banking.
- Associate's degree with a minimum of two years of relevant experience.
- Bilingual proficiency in English and Spanish is mandatory.
RemX is a leading professional staffing division dedicated to connecting talent with opportunity. We understand that our candidates seek more than just a paycheck; they are looking for a fulfilling career path. Our recruiters specialize in their fields, ensuring that the match between candidates and companies leads to long-term success.
We are committed to equal opportunity employment. We assess qualified applicants without consideration of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.
