Customer Service Manager

6 hours ago


Hampstead, Maryland, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Storage Unit Management: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Inventory Management: Maintain accurate records of storage unit inventory, including contents and availability.
  • Cash Handling: Handle cash transactions, including making bank deposits and reconciling cash drawers.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless operations.
Requirements
  • Experience: Previous experience in customer service, sales, or a related field is required.
  • Transportation: A valid driver's license and reliable transportation are necessary for travel between work locations and conducting business.
  • Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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