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Customer Service Manager

2 months ago

Hampstead, Maryland, United States Public Storage Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations of our storage facilities.

Key Responsibilities:

  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Facility Management: Oversee the daily operations of our storage facilities, including managing inventory, conducting daily inspections, and ensuring that facilities are clean and well-maintained.
  • Revenue Growth: Identify opportunities to increase revenue and implement strategies to achieve sales goals.
  • Team Collaboration: Work closely with our sales and marketing teams to develop and implement sales strategies and promotions.
  • Physical Requirements:
    • Ability to transport and lift items weighing up to 35 pounds.
    • Ability to walk and stand for long periods of time, including spending up to 50% of time outdoors.
    • Ability to perform cleaning and maintenance tasks, including sweeping and mopping interior areas and maintaining exterior grounds.

Requirements:

  • Experience: 1-2 years of experience in a customer-facing role, preferably in a sales or customer service environment.
  • Transportation: Valid driver's license and reliable vehicle for travel between work locations.
  • Education: High school diploma or equivalent required.

What We Offer:

  • Competitive Salary and Benefits Package
  • Opportunities for Career Growth and Professional Development
  • Collaborative and Supportive Work Environment

About Us:

Public Storage is a leading provider of self-storage solutions, with a commitment to delivering exceptional customer service and providing a safe and secure environment for our customers' belongings. We are proud to be recognized as a Great Place to Work and offer a range of benefits and perks to our employees.