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Customer Service Representative

2 months ago

Harrisburg, Pennsylvania, United States Ritter Insurance Marketing Full time

About the Role

Ritter Insurance Marketing is seeking a highly skilled and customer-focused Customer Service Representative to join our team in a call center environment. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Respond to client inquiries via phone, email, or website
  • Provide accurate and timely information to clients regarding their policies and coverage
  • Resolve client complaints and issues in a professional and courteous manner
  • Meet or exceed performance metrics and productivity standards
  • Participate in ongoing training and development to improve customer service skills and knowledge

Requirements

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible scheduling and work-life balance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.