Senior Property Adjuster
2 weeks ago
We are seeking a highly skilled Senior Property Adjuster to join our team at USAA. As a Senior Property Adjuster, you will play a critical role in investigating, evaluating, negotiating, and settling complex property insurance claims presented by or against our members.
Key Responsibilities:
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
- Determine coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
- Determine and negotiate moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
- Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
- Serve as an informal resource for team members.
- Recognize and addresses jurisdictional challenges such as applicable legislation and construction considerations.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
- Developing knowledge of residential construction.
- Working knowledge of estimating losses using Xactimate or similar tools and platforms.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
- May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What We Offer:
USAA offers a competitive salary range of $61,110 - $110,000, paid overtime, comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. We also offer career path planning and continuing education to assist employees with their professional goals.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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