Chief Operating Officer

7 days ago

Butler, Pennsylvania, United States Carmichael Lynch Full time
Job Title: Managing Director

Carmichael Lynch is seeking a seasoned professional to lead our Philadelphia office as Managing Director, Account Leadership. This is a unique opportunity to drive business growth, develop strong client relationships, and mentor a talented team.

Key Responsibilities:
  • Provide visionary leadership to the Philadelphia account management team, setting clear goals and expectations for ways of working.
  • Partner with the Director of Account Management to ensure process continuity, culture building, and strong communications between the Minneapolis and Philadelphia offices.
  • Manage staff utilization across accounts with project managers and finance teams; identifying strengths and weaknesses of operations and making recommendations for change to increase efficiency.
  • Foster a positive and high-performance work culture, promoting teamwork, and professional growth.
  • Make recommendations for employees regarding opportunity, performance appraisal, salary changes, promotions, transfers or terminations.
  • Regularly assess overall account and project management assignments in accordance with client activity and personnel growth strategies.
  • Build strong and candid client relationships, acting as the senior contact to assigned accounts, and underscoring the agency's value to client business at all times.
  • Develop strategic account plans to drive client retention and growth including SOW development throughout the year should opportunities arise.
  • Resolve issues through effective problem solving, communication and clear recommendations on necessary changes for those involved.
  • Keep agency leadership informed of important changes in client organizations.
  • Assist agency leadership by improving process operations.
  • Collaborate with business development team to identify new opportunities and cultivate leads while training team on how to mine for organic business.
  • Participate in client pitches and contract negotiations to secure new accounts.
  • Develop and manage account budgets, ensuring profitability and cost-effectiveness.
  • Allocate resources efficiently to meet client needs and maintain high-quality deliverables.
  • Establish compensation/fee arrangements, working with agency financial team on identifying transparent and creative ways to satisfy profitable partnership models.
  • Oversee the execution of advertising campaigns, ensuring they align with clients' goals.
  • Provide strategic direction and approvals at significant steps in the planning and creative processes or when client feedback requires a change.
  • Help shape the story of campaign performance data and provide insights and recommendations for optimization with strategists and channel specialists.
  • Stay updated on advertising industry trends, emerging technologies, and best practices while coaching teams to do the same and share internally and externally.
  • Cross-functional collaboration with internal teams, including strategy, creative, media, analytics, and PR, to ensure seamless integration and timely project delivery.

Requirements:

  • 15+ years of agency or related experience including deep understanding of benefits of integration in advertising and marketing.
  • Demonstrated leadership abilities, previously held management roles (5+ years) and ability to mentor and assist in training of team members.
  • Proven learnings from building and maintaining long-term client relationships.
  • Experience managing complex brand and performance campaigns from conception to completion.
  • Excellent interpersonal skills that help in negotiating and compromising in business.
  • Outstanding written and oral communication skills with an appreciation for precision, creativity, and storytelling.
  • Understanding of essential financial and business principles (specific to agency, a bonus).
  • Curiosity for and points of view on emerging trends, tools, and opportunities within advertising industry and a range of client categories.
  • Strong diversified marketing and categories background, a bonus.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team and make a meaningful impact on our clients' businesses.

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