Electronic Medical Records IT Supervisor
2 weeks ago
The EMR IT Manager is tasked with overseeing the management of Electronic Medical Record (EMR) access functions. This role collaborates with partner healthcare facilities to establish and maintain EMR access for internal personnel assigned to each facility within its designated service area. The EMR IT Manager will also focus on process optimization and staff training to ensure timely access to EMR systems.
Key Responsibilities:
- Oversee the acquisition and maintenance of remote and onsite access privileges to partner electronic healthcare record systems.
- Facilitate onboarding for new personnel, including setting up authorization for EMR access accounts, training on privacy requirements, and outlining responsibilities for account maintenance.
- Maintain reference lists for staff access status via SharePoint.
- Keep an updated record of all personnel and their current access rights by facility for reporting purposes.
- Assist personnel in reapplying for access privileges if revoked.
- Provide notifications of staff terminations to partner facilities and update internal records accordingly.
- Monitor the EMR Support Service Desk mailbox and assist with issues as necessary.
- Develop tailored reporting for each group utilizing EMR to indicate the current status of access rights.
- Establish and nurture relationships with each hospital or partner utilizing an EMR system (e.g., EPIC, Cerner, McKesson) to maintain local contacts and secondary resources for access needs.
- Coordinate with the Hospital Development Department to ensure necessary contacts with each hospital partner.
- Innovate and implement automation solutions to reduce complications for end users and streamline the process of obtaining and maintaining access rights to EMR systems.
- Engage regularly with Organ, Hospital Development, Donor Records, and Donor Operations staff to ensure alignment with access needs.
- Travel to remote offices as necessary to engage with staff/management regarding their EMR-specific needs.
- Maintain documentation on EMR-related meetings and processes on designated Microsoft Team Sites.
- Provide emergency support for EMR access issues during and after business hours.
- Be available for after-hours call support, including password resets and on-call emergency assistance on a rotational basis.
- Assist in maintaining business continuity and emergency response plans, keeping current knowledge of plan executables, and responding to crises as per established response plans.
- Identify problem areas promptly and accurately, providing end-user training and assistance as required. Create educational materials for end users as needed.
- Develop help sheets and frequently asked questions (FAQ) lists for end users.
- Stay informed about industry direction, guidance, and requirements from organ procurement organizations (OPOs), including HIPAA, CMS, FDA, UNOS, AOPO, AATB, and EBAA.
- Participate in audit events as necessary.
Qualifications:
- Generalist knowledge in various IT domains, including networking, desktop support, and security.
- Strong communication and documentation skills.
- In-depth experience with Microsoft Active Directory.
- Application support experience with Microsoft products and cloud-based applications such as Office 365.
Education and Experience:
- Preferred degree in IT technology or administration.
- A minimum of 4 years of hands-on IT experience in a Microsoft Windows environment, ideally within the healthcare sector.
- Certifications such as MCSA, A+, Network+, and Security+ are desirable.
- Vendor or industry certification in a specific EMR system is highly preferred.
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