Outbound Campaign Specialist

3 days ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States apree health Full time
Outbound Campaign Specialist

Apree Health is seeking a highly motivated and experienced Outbound Campaign Specialist to join our Customer Support team in our Sandy, UT office. As a key member of our team, you will be responsible for conducting outbound calls to health insurance members with the goal of motivating them to engage more proactively in their healthcare.

Responsibilities:
  • Represent apree health and our clients to internal and external customers with World Class Service
  • Conduct outbound business-to-consumer calls in a healthcare setting
  • Utilize enthusiastic and inspirational techniques to motivate members to act upon known discrepancies in their care
  • Navigate members through their medical health benefits
  • Take ownership of resolving customer service and healthcare navigation issues from start to finish
  • Accurately and completely interpret and explain insurance documents
  • Schedule appointments with physician office staff on behalf of members
  • Recommend and educate members on next best actions, benefit programs, services, or preventive care activities
  • Anticipate the need and locate resources for the removal of barriers to care for employees of our customers
  • Document interaction details in Salesforce CRM system
  • Ability to work with 3rd party business partners as an advocate for the employees of our customers
  • Exhibit a high level of familiarity with our applications and their functionality
  • Provide navigation and interpretation of insurance details to employees of High Touch customers
  • Adhere to all applicable HIPAA and other privacy guidelines and applicable laws
  • Meet the goals established for the position in the areas of call quota, attendance, and other performance criteria
  • Respond to customer service requests within established SLAs via email, phone, live chat, etc.
Requirements:
  • Bachelor's degree preferred in a relevant field or equivalent work experience
  • Previous experience preferred in the following areas: healthcare contact center, healthcare provider, healthcare billing, wellness, and/or other healthcare setting
  • Relevant outbound calling experience in telemarketing or telesales
  • Experience in a healthcare or insurance customer service position is a plus
  • Proven customer service skills, professional work ethic, and a desire to grow within the wellness profession
  • Laser-focused customer attention and dedication to rapid problem solving and thoughtful responses
  • Detail-oriented with a strong focus on accuracy and adherence to compliance regulations
  • Impressive organizational skills and attention to detail
  • Able to work both independently and as a member of the team
  • Strong communication skills, both verbal and written
  • Familiarity with online Google Suite application tools; Salesforce Service Cloud is a plus
  • Experience with assisting customers utilizing mobile digital applications
  • High tolerance for changing fast-paced environment and ability to adapt
  • Positive, friendly, and professional demeanor with customers
  • Must be able to work 40 hours per week
  • Spanish speaker a plus
  • Limited travel, between 0% and 10%

Compensation: $20-$26.50/hr. & bonus eligible (national average, premium markets may vary)



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