Regional Operations Manager
2 weeks ago
Heartland Dental and Supported Offices is seeking a highly skilled Regional Manager of Operations to join our team. As a key member of our operations team, you will be responsible for overseeing the administrative operations of multiple supported dental offices, driving business growth, and ensuring exceptional patient care.
Key Responsibilities:- Oversee the administrative operations of 11+ supported dental offices, ensuring seamless day-to-day operations and exceptional patient care.
- Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office.
- Motivate team members, resolve conflicts, and make difficult decisions to drive business growth and improve patient satisfaction.
- Analyze business reporting and create recommendations to attain yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue, and profitability (EBITDA) are addressed first.
- Monitor P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections.
- Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews, including quarterly in-practice business meetings for each supported practice.
- Responsible for hiring, training, and coaching Practice Managers, as well as interviewing and contributing to the selection of supported dentists.
- Develop workforce planning, recruiting, and retention strategies to maintain optimum performance of each supported practice.
- Provide reports and recommendations, as needed, to management on supported practices.
- Completion of one of the following: at least five years of business management experience, associate degree and not less than 3 years of business management experience, or Bachelor's degree and one year experience.
- Strong organizational skills, accuracy, and attention to detail.
- Ability to frequently travel with some overnight stays.
- Strong verbal and written communication skills.
- High level of maturity, personal initiative, and sound judgment.
- Outstanding relationship-building, interpersonal, and leadership skills.
- Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients.
- Adequate dedicated space at home or alternate work location to allow and support work-related activities.
- If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details.
- Working knowledge of dental procedures and terminology.
- 2+ years managing multiple practice or retail store locations.
- Experience in dental practice management.
- Experience with practice management software, preferably Dentrix.
We put our people first at Heartland Dental, and that shows in our generous benefits package. Company retains the sole discretion to change the duties of the position at any time. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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