Public Safety Telecommunicator

4 weeks ago


Kingman, Arizona, United States City of Kingman AZ Full time
Job Summary

Actively supports and upholds the Kingman Fire Department's mission and values. Responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents.

Key Responsibilities
  • Provides excellent and proficient customer service to both internal and external customers.
  • Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
  • Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
  • Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
  • Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
Requirements
  • Graduation from High School or equivalent including coursework in office and administration fields.
  • Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment.
  • Experience working with the public, responding to inquiries and providing information.
  • Computer experience with use of Microsoft Windows.
  • Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio.
Working Conditions

Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. Provides instruction, training, direction and evaluation to new employees of this class as assigned.



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