Supervisor-Patient Access-Full Time

1 month ago

Kingman, United States Kingman Hospital, Inc. Full time

Position Title: Patient Access Supervisor

Department: Patient Access Safety Sensitive: YES

Reports to: Patient Access Manager Exempt Status: NO

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Key Responsibilities

* Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
* Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department.
* Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind.
* Directs activities related to the Patient Access functions in every area of the department.
* Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital.
* Responsible for interviewing, hiring and training new staff members.
* Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances.
* Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing.
* Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.
* Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiencies.
* Supervises Patient Access staff in the absence of the manager.
* Ensures all essential manager functions are completed.
* Ensures the office is adequately staffed, correctly completes time card edits, and keeps the Manager/Director informed of any issues upon his/her return.
* Consistently demonstrates the ability to assess a situation from a variety of perspectives.
* Considers alternatives and chooses the most appropriate course of action.
* Assists Manager with QA work, monitors communication with patients regarding their admissions, ensures positive outcome, safeguards the public image of the hospital, and assists Manager in evaluation of department staff.
* Performs and communicates in a highly professional manner at all times.
* Demonstrates enthusiasm and self-motivation in performing job duties.
* Protects the hospitals financial condition by ensuring that all insurance information is accurately and properly verified and placed in the patient account.
* Ensures that errors are corrected in the patient information prior to the Patient Financial Services receipt of billing.
* Maintains positive interaction with Physicians as well as other hospital departments to accomplish requirements for admissions.
* Alerts Patient Access Manager to potential problems.
* Assists in the admitting and verification functions when necessary to maintain department deadlines.
* Responsible to exercise discretion and independent judgment with respect to matters of significance.
* Performs additional duties as assigned.

Qualifications

* Ability to demonstrate written and verbal communication skills,
* Ability to demonstrate knowledge of Medical Terminology and Financial counseling,
* Ability to interact positively with the public.

Required Education: High school diploma or equivalent

Required Certification/Licensure: BLS through the American Heart Association

Required Experience: Two years of experience in healthcare setting or related industry.

Preferences

Education: Some college education preferred.

Experience: Two years of experience in healthcare setting or related industry in a supervisory level.

Special Position Requirements

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

Work Requirements

* Ability to sit for six (6) to seven (7) hours daily at a computer terminal.
* Ability to use computer keyboard.
* Occasionally lifts and carries 11 to 25 pounds of files.
* Ability to communicate by telephone and/or face to face with public and staff.
* Ability to deal calmly with them when contacted for assistance.

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